Terms & Conditions

Shipping Policy

We know how important your time is and thats why we have our orders shipped in 2-5 working days.

Please when receiving your order, check for any harms in the product before the courier leaves

We are not responsible for any harmed piece after the courier leaves

If you have any issues while in the shipping process, contact us through our email: support@herencae.com, or our instagram @herencae.

Your comfort is our priority, and thats why we offer a 48-hour return policy and 7-days Exchange ONLY under these conditions:

1-The item is unworn

2-The item is not harmed or washed

3-The packaging is not harmed

-Returns & Exchanges shipping expenses are on the customer
-Returns & Exchanges may take up to 5 business days

For any changes or cancellations, please contact us through our instagram @herencae as soon as possible before having your order shipped.

For any suggestions on how we can improve our clothing pieces please contact us through our email: support@herencae.com